Integral System has chosen ABS to help maintain its customer relations and provide help desk support to its customers. ABS had traditionally provided help desk support to employees of its corporate customers. But, now ABS will begin offering help desk support to its customers’ own customers. Integral hopes that the use of ABS will help [...]
Help Desks at various companies are experiencing an uptick in the number of service desk calls they receive. This has caused many companies who maintain the same number of employees and resources devoted to help desk support to provide more support than before. In doing so, employees at company help desks are asked to field [...]
LiveTime and Help Desk Software have released the newest version of their virtual help desk solution. Livetime Software has long been a provider of Service Management and Help Desk Software which supports the virtualization solutions provided by vendors such as Sun xVM and VMware. This new Service Desk solution will provide more power at a [...]
The European Commission has recently decided to outsource its Help Desk Management to Fujitsu. The deal will give Fujitsu control of providing IT support to over 5,000 users in 134 different offices all over the world. Fujitsu was awarded the contract due to the fact that the value Fujitsu offered in comparison to other companies [...]
