Technology continues to become a lot more innovative and creative as software providers continue to try to provide the most effective and convenient solutions available. Bomgar’s remote access support software is an example of the innovation needed in today’s software market. In the high paced world we live in today, it has become necessary to […]
SharePoint has recently announced its deployment of its help desk solution for the Town of Oakville. Oakville decided upon Sharepoint’s help desk solution due to its affordability as well as the features that it can provide at the price. With the implementation of this new help desk solution, the Town of Oakville should be able […]
In today’s high tech world, there is a potential for many technical problems to occur within a business. Easily solved problems can often cripple a business’ daily operations as production can suffer drastically due to simple problems. However, many problems can be fixed if help desks or service desks were in place. This is a […]
Recent surveys conducted by the SDI has shown that the ITSM industry has been effective in addressing any customer inquiries. ITIL standards have also been shown to increase as customer service levels continue to improve. The survey entailed a number of service desk managers across various industries to determine the performance and effectiveness of ITSM […]
Integration of different business software applications has been a growing trend among business software providers. As companies strive to provide newer and more comprehensive solutions, they are turning towards partnerships with other companies to provide more all-inclusive solutions to meet the needs of its customers. An example of this would be the integration of WHMCS […]