Latest Help Desk Software Blog


PhaseWare provides Help Desk and IT Service Management solutions. The PhaseWare help desk solution is an installed system that allows you to focus on problem management and workflow; knowledge management; and data analysis and reporting. The solution offers a consolidated package that covers Incident, Problem, Change, and Service Level Management. Lower costs of operations, faster […]


An excellent choice for offering multi-channel e-service as it is the only product developed on an adaptive J2EE technology core. EnterpriseWizard products are used across industries by players at different levels. EnterpriseWizard CRM is a top-rated, out-of-the-box solution for issue tracking, help desk, customer support, sales, email, and marketing automation. EnterpriseWizard can be deployed in-house […]


Kayako provides online help desk software that helps companies offer better customer service at reduced costs. The flagship company product is SupportSuiteâ„¢ which is a flexible turn-key solution that offers support for channels, e-mail management and management of self-help resources. SupportSuiteâ„¢ has an AJAX-based interface that is clean and fast. It can be integrated with […]


The BMC Remedy Service Desk solution is an incident and problem automated workflow solution that helps eliminate redundant incidents and promotes user self-service so that the amount of incidents to be handled by the help desk staff is reduced. The service desk is transformed from being a tool of reactive action to being proactive and […]


PS’Soft offers IT asset and service management products. Its solutions enable companies to manage their IT assets and introduce standardization in their service management processes. PS’Soft solutions share a common foundation and offer the benefit of easy integration with the existing applications in a company. PS’Soft Asset Management delivers industry best practices that help your […]

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