Latest Help Desk Software Blog

Firm Expands Help Desk Coverage with Intelliteach

Intelliteach has been selected as the new help desk provider to handle overflow and afterhours user support by Kasowitz Benson Torres & Friedman. The New York City-based national law firm them to provide their 24/7 help desk operation. Kasowitz Benson Torres & Friedman LLP (KBT&F) says the transition to Intelliteach has been seamless, according to […]

VoIP Integration Added to SmarterTrack Help Desk

SmarterTools Inc. is pleased to announce the release of SmarterTrack 6.x. This latest version of customer service software proudly bridges the gap between digital and vocal communications with support for VoIP systems. Some of the new VoIP systems include click-to-call functionality, and a newly redesigned interface that helps users find the help desk features they […]

Self-Serve Help Desk Launched by OpenTrust in the Cloud

OpenTrust, the Next-Gen IT security software publisher, has introduced its new online Self Care Web Portal for easy online management of strong authentication tokens and cards. This latest product enables end users to manage their digital credentials directly over the Internet. OpenTrust’s Trust and Security Suite for Cloud is designed to provide full large-scale life […]

iSupport Releases Asset Version 10 Help Desk Software

iSupport, a help desk software provider, has announced the release of the iSupport Asset Version 10. This free web-based asset and license tracking solution is designed to be powerful and flexible so as to meet the needs of IT departments of varying size and process requirements. iSupport Asset aims to enable organizations to track information […]

MSPs Get Support from Live Virtual Help Desk

Live Virtual Help Desk was formed in 2008 and was born out of an opportunity the president and CEO, Neil Jones of GensCorp IT saw to be a stand alone company which would support MSPs around the world. The goal at Live Virtual Help Desk is to provide help desk and network operations center (NOC) […]

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