Latest Help Desk Software Blog

LBi Software Intros CaseManager 4.0 HR Help Desk Application

LBi Software has just released the next form of CaseManager, which serves as the company’s HR Help Desk. CaseManager enables customer service representatives (CSRs) to enter information regarding employee calls and also tracks issues to completion without much difficulty. The new release of CaseManager 4.0 comes with a full range of new and exciting features […]

PSA Intros PRONTO-Xi Help Desk for North American Users

PSA has enjoyed great success with its PRONTO-Xi Enterprise Resource Planning (ERP) Software and to build on this momentum, the company is preparing to launch its new PRONTO-Xi Help Desk service offering set to hit the market in January 2011. The PSA Help Desk is designed to ensure customers can receive the prompt service they […]

Dublin City University Leverages LogMeIn Rescue for Help Desk

Help desk support can be difficult to access and provide in remote situations, especially on a large college campus. To help address these challenges, Dublin City University deployed the LogMeIn Rescue. With this help desk application, students and staff across campus can leverage web-based remote support. LogMeIn Rescue is LogMeIn’s flagship support product that enables […]

PC Helps Offers Microsoft Upgrades to Boost Help Desk

PC Helps, a company focused on delivering quality solutions and specialized expertise for the help desk space, has added more than 80 new clients in 2010 and expanded or renewed valuable service agreements with many more. As the company enjoys this strong growth, they have identified two key trends that are helping to drive this […]

University of Arizona Signs BMC Software for Help Desk Solutions

The University of Arizona was struggling with an outdated IT environment that limited its ability to deliver optimized services through its help desk. The institution needed a way to keep pace with the growing demand for business intelligence, the tracking of research and reliable records for divisions such as finance, payroll, human resources and more. […]

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