Latest Help Desk Software Blog
Floating on a Cloud: LiveTime’s New Cloud Deployment Features
LiveTime will soon be extending their cloud deployment options to enable Google App Engine, Amazon EC2, and Rackspace Cloud. The web-based ITIL 3 Service Management Platform will utilize HTML5 standards, require no browser plug-ins, no ActiveX components, and no client downloads. The SaaS platform also boasts a RESTful Web Services feature as its primary API […]
Numara Software Survey: IT Service Desk and Beyond
Service and asset management solutions provider, Numara, announced the results of their new customer survey. The Survey revealed that 80% of the respondents used Numara FootPrints beyond the IT Service Desk. The FootPrints software was developed to provide IT with the power to cut costs and increase efficiency by streamlining and standardizing multiple processes, but […]
Implementing a Help Desk Solution
One step often overlooked in the process of selecting a help desk solution is its implementation period. This often ignored step can greatly hamper employee productivity and hamper customer service. Implementation periods range widely in the amount of time needed to get the help desk solution up and running. Simple web-based help desk platforms […]
Help Desk Software for Small Businesses
There is a common misperception out there that business software such as help desk software is developed and made specifically for larger businesses. The popular belief is that software developers gear their products with only the largest businesses in mind due to their large company size and the amount of revenue they can generate off […]
Improve Customer Satisfaction with Help Desk Software
In today’s tough competition, the ability to differentiate your company from others is very difficult. Many companies are offering the same products and services, making it critical for companies to be perfect in every aspect in order to retain customers and maintain a customer relationship. Customer satisfaction is key to securing a long term relationship […]