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	<title>Help Desk Software Comparison &#187; News</title>
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	<description>Compare &#38; Review Over 40 Top Help Desk Solutions</description>
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		<title>BMC Software Expands Mobile Help Desk Offerings with Aeroprise Acquisition</title>
		<link>http://www.comparehelpdesk.com/bmc-software-expands-mobility-solution-offerings-with-aeroprise-acquisition/</link>
		<comments>http://www.comparehelpdesk.com/bmc-software-expands-mobility-solution-offerings-with-aeroprise-acquisition/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 20:56:41 +0000</pubDate>
		<dc:creator>dlin</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[bmc software]]></category>
		<category><![CDATA[Mobile Help Desk]]></category>
		<category><![CDATA[mobile helpdesk]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=2205</guid>
		<description><![CDATA[With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use of mobile devices with applications that have the functionality to execute core business processes. And software solutions providers like BMC Software are delivering products to answer [...]]]></description>
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		<title>Help Desk News Feed Launched by iSupport</title>
		<link>http://www.comparehelpdesk.com/help-desk-news-feed-launched-by-isupport/</link>
		<comments>http://www.comparehelpdesk.com/help-desk-news-feed-launched-by-isupport/#comments</comments>
		<pubDate>Tue, 03 May 2011 15:03:35 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[Internal help desk]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Open source help desk]]></category>

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		<description><![CDATA[iSupport Software recently announced they are providing breaking news and industry analysis on their news feed. iSupport Software is known as the oldest privately owned help desk software provider still operating in the market today, serving companies looking for the latest information in the IT industry. Watching technology market trends evolve has been something iSupport [...]]]></description>
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		<title>K-12 Schools Earn Free iPads from GroupLink&#8217;s Help Desk</title>
		<link>http://www.comparehelpdesk.com/k-12-schools-earn-free-ipads-from-grouplinks-help-desk/</link>
		<comments>http://www.comparehelpdesk.com/k-12-schools-earn-free-ipads-from-grouplinks-help-desk/#comments</comments>
		<pubDate>Fri, 29 Apr 2011 14:09:03 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[Help desk Reloaded]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/k-12-schools-earn-free-ipads-from-grouplinks-help-desk/</guid>
		<description><![CDATA[GroupLink is offering a free iPad 2 for the IT or maintenance staff of K-12 organizations to assist them in implementing everything HelpDesk. For years, GroupLink has helped those who are teaching the minds of the future through their cutting edge service desk and CRM technology. GroupLink&#8217;s everything HelpDesk is the academic solution for public [...]]]></description>
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		<title>Help Desk Provider CSC Positioned in Leaders Quadrant</title>
		<link>http://www.comparehelpdesk.com/help-desk-provider-csc-positioned-in-leaders-quadrant/</link>
		<comments>http://www.comparehelpdesk.com/help-desk-provider-csc-positioned-in-leaders-quadrant/#comments</comments>
		<pubDate>Mon, 18 Apr 2011 15:24:22 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[Internal help desk]]></category>
		<category><![CDATA[News]]></category>

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		<description><![CDATA[CSC is pleased to announce its placement in the &#8220;leaders&#8221; quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourcing services in North America and was published March 29, 2011. Gartner was quoted as saying the market for help desk outsourcing services remains [...]]]></description>
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		<title>Salesforce Chatter 2 Added to BMC HelpDesk software</title>
		<link>http://www.comparehelpdesk.com/salesforce-chatter-2-added-to-bmc-helpdesk-software/</link>
		<comments>http://www.comparehelpdesk.com/salesforce-chatter-2-added-to-bmc-helpdesk-software/#comments</comments>
		<pubDate>Wed, 22 Sep 2010 19:00:31 +0000</pubDate>
		<dc:creator>rcheng</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[bmc servicedesk]]></category>
		<category><![CDATA[bmc software]]></category>
		<category><![CDATA[chatter]]></category>
		<category><![CDATA[helpdesk solution]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[salesforce.com]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=433</guid>
		<description><![CDATA[Recently, Salesforce.com announced that BMC&#8217;s help desk software will be adding Chatter 2 to improve its collaborative capabilities. BMC&#8217;s help desk software, which is available on Force.com, utilizes Salesforce Chatter by allowing users to follow incidents and other broadcasts through a familiar social networking interface. The tool provides help desk analysts with the technology needed [...]]]></description>
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		<title>Eden Housing Chooses Numara Software</title>
		<link>http://www.comparehelpdesk.com/eden-housing-chooses-numara-software/</link>
		<comments>http://www.comparehelpdesk.com/eden-housing-chooses-numara-software/#comments</comments>
		<pubDate>Thu, 16 Sep 2010 17:08:38 +0000</pubDate>
		<dc:creator>rcheng</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[eden housing association]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Help Desk Software]]></category>
		<category><![CDATA[Help Desk Solution]]></category>
		<category><![CDATA[numara track-it!]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=429</guid>
		<description><![CDATA[Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software. With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and [...]]]></description>
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		<title>SysAid Launches BlackBerry Application</title>
		<link>http://www.comparehelpdesk.com/sysaid-launches-blackberry-application/</link>
		<comments>http://www.comparehelpdesk.com/sysaid-launches-blackberry-application/#comments</comments>
		<pubDate>Mon, 13 Sep 2010 21:36:20 +0000</pubDate>
		<dc:creator>rcheng</dc:creator>
				<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk application]]></category>
		<category><![CDATA[Help Desk Software]]></category>
		<category><![CDATA[Mobile Help Desk]]></category>
		<category><![CDATA[sysaid]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=426</guid>
		<description><![CDATA[Recently, SysAid Technologies launched its mobile Help Desk Application for the BlackBerry smartphone. The mobile help desk will allow users to have the flexibility to respond to service requests from anywhere in the world. The help desk app was originally released on June 8th for the iPhone and iPad, and it was just made available [...]]]></description>
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		<title>BMC Wins Swiss Telecom Provider</title>
		<link>http://www.comparehelpdesk.com/bmc-wins-swiss-telecom-provider/</link>
		<comments>http://www.comparehelpdesk.com/bmc-wins-swiss-telecom-provider/#comments</comments>
		<pubDate>Wed, 08 Sep 2010 18:29:42 +0000</pubDate>
		<dc:creator>rcheng</dc:creator>
				<category><![CDATA[Enterprise Service Desk]]></category>
		<category><![CDATA[Help Desk Articles]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[bmc software]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Help Desk Software]]></category>
		<category><![CDATA[Service Desk]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=415</guid>
		<description><![CDATA[Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.&#8217;s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Help Desk: Is It Really Necessary?</title>
		<link>http://www.comparehelpdesk.com/help-desk-is-it-really-necessary/</link>
		<comments>http://www.comparehelpdesk.com/help-desk-is-it-really-necessary/#comments</comments>
		<pubDate>Mon, 30 Jun 2008 19:06:12 +0000</pubDate>
		<dc:creator>Paul Phillips</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Help Desk Solution]]></category>
		<category><![CDATA[Service Desk]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/?p=53</guid>
		<description><![CDATA[Help Desks are places where people can get help for their IT related issues or problems. The way in which help is offered differs from company to company. Some ways of offering help desk support are through email, phone, websites, etc. Help Desk is also known by a number of other names including: Customer Support [...]]]></description>
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		<title>Lennox International Mobilizes BMC Remedy Service Desk 7</title>
		<link>http://www.comparehelpdesk.com/lennox-international-mobilizes-bmc-remedy-service-desk-7/</link>
		<comments>http://www.comparehelpdesk.com/lennox-international-mobilizes-bmc-remedy-service-desk-7/#comments</comments>
		<pubDate>Tue, 17 Jun 2008 21:16:06 +0000</pubDate>
		<dc:creator>Paul Phillips</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Mobile Help Desk]]></category>
		<category><![CDATA[Service Desk]]></category>

		<guid isPermaLink="false">http://comparehelpdesk.com/?p=50</guid>
		<description><![CDATA[Lennox International had been searching for a solution which would allow IT staff to respond and resolve issues no matter where they are, increasing efficiency and productivity. Lennox chose Aeroprise to help deploy their mobile Service Desk solution which is easily configurable to mobile devices. With the increasing IT case volume and higher support costs, [...]]]></description>
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