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	<description>Compare &#38; Review Over 40 Top Help Desk Solutions</description>
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		<title>LANdesk Upgrades Help Desk Software for Next Generation</title>
		<link>http://www.comparehelpdesk.com/landesk-upgrades-help-desk-software-for-next-generation/</link>
		<comments>http://www.comparehelpdesk.com/landesk-upgrades-help-desk-software-for-next-generation/#comments</comments>
		<pubDate>Thu, 20 Jan 2011 21:29:23 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[Help desk software must be able to handle a full range of volume and properly manage all callers to ensure an expected level of service delivery. LANdesk Software has now announced the latest version of its service management software and is touting that this latest product offers customers a next generation solution for help desk [...]]]></description>
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		<title>MSP Help Desk Launches 2011 Rapid Start Partner Program</title>
		<link>http://www.comparehelpdesk.com/msp-help-desk-launches-2011-rapid-start-partner-program/</link>
		<comments>http://www.comparehelpdesk.com/msp-help-desk-launches-2011-rapid-start-partner-program/#comments</comments>
		<pubDate>Mon, 17 Jan 2011 20:29:37 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[The 2011 Rapid Start Partner Program has been announced by GMS Live Expert, a seamless Help Desk and NOC extension for Managed Service Providers and service division of Global Mentoring Solutions. This new partner program has been designed to enable North American-based MSPs to quickly and effectively outsource their Help Desk and NOC workload. With [...]]]></description>
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		<title>Mobile Helpdesk Available in an App</title>
		<link>http://www.comparehelpdesk.com/mobile-helpdesk-available-in-an-app/</link>
		<comments>http://www.comparehelpdesk.com/mobile-helpdesk-available-in-an-app/#comments</comments>
		<pubDate>Wed, 12 Jan 2011 21:41:59 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[Arizona App Design announced recently that it plans to release the Pocket I.T. Designed as a mobile help desk application, the Pocket I.T. will allow users to search for and find answers on effective ways to resolve technical issues on devices such as the iPad, the iPhone, Android, BlackBerry, laptops and Windows 7 phones. The [...]]]></description>
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		<title>Help Desk Incident Rates Soar</title>
		<link>http://www.comparehelpdesk.com/help-desk-incident-rates-soar/</link>
		<comments>http://www.comparehelpdesk.com/help-desk-incident-rates-soar/#comments</comments>
		<pubDate>Mon, 10 Jan 2011 20:26:53 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[HDI, formerly known as the Help Desk Institute, has released the findings of a new study that indicates users are calling help desks more often than they have in the past. The survey found that the number of incidents reported to help desks by way of chat, e-mail, telephone, self-help systems, social media, the Web [...]]]></description>
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		<title>LBi Software Intros CaseManager 4.0 HR Help Desk Application</title>
		<link>http://www.comparehelpdesk.com/lbi-software-intros-casemanager-4-0-hr-help-desk-application/</link>
		<comments>http://www.comparehelpdesk.com/lbi-software-intros-casemanager-4-0-hr-help-desk-application/#comments</comments>
		<pubDate>Mon, 03 Jan 2011 19:43:23 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[LBi Software has just released the next form of CaseManager, which serves as the company&#8217;s HR Help Desk. CaseManager enables customer service representatives (CSRs) to enter information regarding employee calls and also tracks issues to completion without much difficulty. The new release of CaseManager 4.0 comes with a full range of new and exciting features [...]]]></description>
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		<title>PSA Intros PRONTO-Xi Help Desk for North American Users</title>
		<link>http://www.comparehelpdesk.com/psa-intros-pronto-xi-help-desk-for-north-american-users/</link>
		<comments>http://www.comparehelpdesk.com/psa-intros-pronto-xi-help-desk-for-north-american-users/#comments</comments>
		<pubDate>Tue, 28 Dec 2010 17:36:48 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[PSA has enjoyed great success with its PRONTO-Xi Enterprise Resource Planning (ERP) Software and to build on this momentum, the company is preparing to launch its new PRONTO-Xi Help Desk service offering set to hit the market in January 2011. The PSA Help Desk is designed to ensure customers can receive the prompt service they [...]]]></description>
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		<title>Dublin City University Leverages LogMeIn Rescue for Help Desk</title>
		<link>http://www.comparehelpdesk.com/dublin-city-university-leverages-logmein-rescue-for-help-desk/</link>
		<comments>http://www.comparehelpdesk.com/dublin-city-university-leverages-logmein-rescue-for-help-desk/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 18:25:56 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[Help desk support can be difficult to access and provide in remote situations, especially on a large college campus. To help address these challenges, Dublin City University deployed the LogMeIn Rescue. With this help desk application, students and staff across campus can leverage web-based remote support. LogMeIn Rescue is LogMeIn&#8217;s flagship support product that enables [...]]]></description>
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		<title>PC Helps Offers Microsoft Upgrades to Boost Help Desk</title>
		<link>http://www.comparehelpdesk.com/pc-helps-offers-microsoft-upgrades-to-boost-help-desk/</link>
		<comments>http://www.comparehelpdesk.com/pc-helps-offers-microsoft-upgrades-to-boost-help-desk/#comments</comments>
		<pubDate>Thu, 16 Dec 2010 20:14:53 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Vendor Profiles]]></category>

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		<description><![CDATA[PC Helps, a company focused on delivering quality solutions and specialized expertise for the help desk space, has added more than 80 new clients in 2010 and expanded or renewed valuable service agreements with many more. As the company enjoys this strong growth, they have identified two key trends that are helping to drive this [...]]]></description>
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		<title>University of Arizona Signs BMC Software for Help Desk Solutions</title>
		<link>http://www.comparehelpdesk.com/university-of-arizona-signs-bmc-software-for-help-desk-solutions/</link>
		<comments>http://www.comparehelpdesk.com/university-of-arizona-signs-bmc-software-for-help-desk-solutions/#comments</comments>
		<pubDate>Mon, 13 Dec 2010 18:57:55 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Remedy]]></category>

		<guid isPermaLink="false">http://www.comparehelpdesk.com/university-of-arizona-signs-bmc-software-for-help-desk-solutions/</guid>
		<description><![CDATA[The University of Arizona was struggling with an outdated IT environment that limited its ability to deliver optimized services through its help desk. The institution needed a way to keep pace with the growing demand for business intelligence, the tracking of research and reliable records for divisions such as finance, payroll, human resources and more. [...]]]></description>
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		<title>Help Desk Space to Benefit from RemedyForce Launch</title>
		<link>http://www.comparehelpdesk.com/salesforce-shares-plan-for-force-com-upgrades-to-benefit-the-help-desk/</link>
		<comments>http://www.comparehelpdesk.com/salesforce-shares-plan-for-force-com-upgrades-to-benefit-the-help-desk/#comments</comments>
		<pubDate>Thu, 09 Dec 2010 15:16:08 +0000</pubDate>
		<dc:creator>SCampbell</dc:creator>
				<category><![CDATA[Remedy]]></category>

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		<description><![CDATA[In the cloud computing space, no company owns as much of the market as Salesforce.com. Now, the pioneer is sharing its plans to upgrade the Force.com platform that will benefit all users, especially those in the Help Desk space with new solutions. Bob Beauchamp, BMC Chairman and Chief Executive, along with Salesforce.com CEO Marc Benioff, [...]]]></description>
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