http://www.comparehelpdesk.com Everything you need to know about Help Desk Software Mon, 05 Apr 2010 23:05:30 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.comparehelpdesk.com/remedy/ http://www.comparehelpdesk.com/remedy/#comments Wed, 11 Jun 2008 05:28:40 +0000 blogger http://comparehelpdesk.com/?p=14 The BMC Remedy Service Desk solution is an incident and problem automated workflow solution that helps eliminate redundant incidents and promotes user self-service so that the amount of incidents to be handled by the help desk staff is reduced. The service desk is transformed from being a tool of reactive action to being proactive and service-oriented. Control and management of geographically or organizationally discrete help desks is achieved. A detailed knowledge base, prioritization of incidents, and self-service tools such as FAQs make the solution ideal for reducing resolution times and getting better ROI on investments.

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