Tag: "bmc software"

CUSTOMER SUCCESS: Easynet Global Services Strengthens Customer Satisfaction with BMC Software

UK-based networking and hosting provider standardizes with BMC’s ITIL-based IT service management suite Customer satisfaction with the escalation process for serious problems increases by 20 percent since 2009 LONDON (September 07, 2010) – In a sector where customer loyalty is built or broken on the quality of service and support, Easynet Global Services Tough economic […]


CUSTOMER SUCCESS: Swiss Utilities Provider Enhances Customer Support with BMC Software

ZUG, Switzerland (August 31, 2010) – Wasserwerke Zug (WWZ), a major utility provider in central Switzerland, dramatically improved customer support by leveraging BMC Software’s (NASDAQ: BMC) BMC Remedy Service Desk solution in its telecommunications division. The Swiss telecom market is fiercely competitive, making strong customer service critical to success. WWZ’s legacy IT infrastructure had reached […]


BMC Software Receives Award for Financial IT Product and Solution Recommendation

BMC Software Receives Award for Financial IT Product and Solution Recommendation BEIJING, China (December 22, 2009) – China ComputerWorld Media Group’s New Finance World magazine named BMC Software’s (NASDAQ: BMC) BMC Service Automation and BMC ProactiveNet Performance Management recipients of the 2009 Financial Information Technology (IT) Product and Solution Recommendation Annual Award. As an authoritative […]


CUSTOMER WIN: i/o Data Centers Selects BMC Software to Maintain 100% Uptime Service Level

COO Slessman: “I don’t want any more disparate software. I want a platform I can build on, and that was something other vendors couldn’t offer me.” HOUSTON (November 17, 2009) – As a leading provider of enterprise colocation and data center solutions to some of the world’s largest corporations and web properties, i/o Data Centers […]


Habitat Beats its Service Level Agreements with Numara FootPrints

Numara FootPrints upgrade enables Habitat’s Service Desk to provide support to 36 Habitat stores around the country, exceeding its Service Level Agreements on over 5,000 calls a year Reading, UK (September 01, 2009) – Numara® Software, Inc., a leader in service desk management solutions, announced today that the furniture stores group Habitat has completed a […]

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