UK-based networking and hosting provider standardizes with BMC’s ITIL-based IT service management suite Customer satisfaction with the escalation process for serious problems increases by 20 percent since 2009 LONDON (September 07, 2010) – In a sector where customer loyalty is built or broken on the quality of service and support, Easynet Global Services Tough economic […]
ZUG, Switzerland (August 31, 2010) – Wasserwerke Zug (WWZ), a major utility provider in central Switzerland, dramatically improved customer support by leveraging BMC Software’s (NASDAQ: BMC) BMC Remedy Service Desk solution in its telecommunications division. The Swiss telecom market is fiercely competitive, making strong customer service critical to success. WWZ’s legacy IT infrastructure had reached […]
BMC Software Receives Award for Financial IT Product and Solution Recommendation BEIJING, China (December 22, 2009) – China ComputerWorld Media Group’s New Finance World magazine named BMC Software’s (NASDAQ: BMC) BMC Service Automation and BMC ProactiveNet Performance Management recipients of the 2009 Financial Information Technology (IT) Product and Solution Recommendation Annual Award. As an authoritative […]
COO Slessman: “I don’t want any more disparate software. I want a platform I can build on, and that was something other vendors couldn’t offer me.” HOUSTON (November 17, 2009) – As a leading provider of enterprise colocation and data center solutions to some of the world’s largest corporations and web properties, i/o Data Centers […]
Numara FootPrints upgrade enables Habitat’s Service Desk to provide support to 36 Habitat stores around the country, exceeding its Service Level Agreements on over 5,000 calls a year Reading, UK (September 01, 2009) – Numara® Software, Inc., a leader in service desk management solutions, announced today that the furniture stores group Habitat has completed a […]