With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use of mobile devices with applications that have the functionality to execute core business processes. And software solutions providers like BMC Software are delivering products to answer [...]
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CUSTOMER WIN: ASL Relies on BMC Software Solutions to Deliver Enhanced Multi-Platform Service and Support
HONG KONG (January 05, 2011) – Automated Systems Holding Limited (ASL) (SEHK stock code: 771), a reputable and leading provider of technology solutions and services in the region with more than 37 years of success, will enhance its service and support capabilities and improve managed IT services for its public and private enterprise customers in [...]
Recently, Salesforce.com announced that BMC’s help desk software will be adding Chatter 2 to improve its collaborative capabilities. BMC’s help desk software, which is available on Force.com, utilizes Salesforce Chatter by allowing users to follow incidents and other broadcasts through a familiar social networking interface. The tool provides help desk analysts with the technology needed [...]
BMC Enables Customers to Adapt ITSM to their Specific Needs HOUSTON (September 20, 2010) – To address the rapidly evolving needs of IT Service Management (ITSM) customers, industry leader BMC Software (NASDAQ: BMC) is launching substantive product enhancements that focus on the most important trend in the ITSM industry today While the discussion over delivery [...]
Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of [...]