Help Desk Software Reviews

TechExcel Review

TechExcel is an IT company that has a help desk management and IT service management software suite, named TechExcel ServiceWise Suite. This affordable, scalable software will help make business processes easier for mid-sized to large companies. Employees will be happier because their productivity will increase and customers will be happier because of the increased support.

SunView Review

Founded in 2003, SunView is dedicated to helping IT organizations better manage their critical virtual and physical infrastructure across the entire enterprise. SunView’s comprehensive, easy-to-use, and simple-to-deploy solution, ChangeGear, is an automated platform that delivers greater visibility into your IT infrastructure, improves system uptime, reduces operational costs, and improves security.

FrontRange HEAT Review

FrontRange Solutions' IT software is geared toward small- and mid-sized businesses. They're known for the HEAT Service Desk application, as well as its GoldMine CRM solution and other IT service management solutions. HEAT Service & Support (the company's flagship product help desk product) offers flexible deployment options, including on-premise, SaaS or hybrid deployments. Features can be extended through a comprehensive collection of additional services.

Epicor Help Desk Review

Epicor is an award-winning business software solutions company, operating in a number of enterprise software spaces--from ERP to CRM, Epicor offers best-of-breed products. Help desk software is no exception, and Epicor Internet Technology Service Management (ITSM) is a noteworthy service desk solution. Epicor ITSM helps IT departments manage problems and ameliorate services, and focuses on mid-market and enterprise companies.

Soffront Help Desk Review

Soffront is an end-to-end CRM solution provider, in addition to being a help desk and defect tracking solution provider. It has been offering ways for companies to connect to their customers for years, which is why Soffront developed the Customer Help Desk and the Employee Help Desk. Soffront's help desks are ideal for mid-sized businesses who want to increase customer satisfaction, reduce support costs, and improve productivity throughout the company.

ManageEngine Review

ManageEngine is an enterprise IT Management Software division of ZOHO Corporation. ManageEngine prides itself on being able to offer alternatives to traditional network management frameworks. Its help desk software, ServiceDesk Plus, enables help desk technicians to increase their productivity. It will also reduce IT service costs and make business processes run more smoothly.

Numara Review

Numara is the third largest provider of flexible service management software in the world. They offer several service management software options that will increase overall customer satisfaction, lower costs, manage IT assets, and replace pricey legacy software. Numara takes complexity out of the equation, simplifies help desk processes, and increases service delivery quality. Numara Track-It! and FootPrints products are compatible with companies of all sizes--whether you have one service desk agent or 1,000, Numara can help.

PhaseWare Review

PhaseWare is a customer service and support software application provider. Its solutions are ideal for small and medium businesses. PhaseWare's products will help businesses manage their business processes, save money, and increase overall efficiency and customer satisfaction. Its flexible solution is affordable and helps companies manage the complete customer service spectrum.

Citrix GoToAssist Review

GoToAssist is Citrix's solution for remote IT support, and it is the only remote-support product line offering two distinct products designed to meet the specific needs of business professionals in a variety of industries. Whether you're an individual support provider, an IT manager, or running a multi-agent support center, GoToAssist's award-winning technology makes remote support easy.

Helpdesk Pilot Review

HelpDesk Pilot's help desk software is intuitive and simple. It is powered by open source technology. The HelpDesk Pilot is an affordable solution that will provide your company's customers with the support and service that they need. It can be installed in one day and will make up for the cost immediately. HelpDesk Pilot is widely used by small and medium enterprises.