BMC Software Expands Mobile Help Desk Offerings with Aeroprise Acquisition

With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use of mobile devices with applications that have the functionality to execute core business processes. And software solutions providers like BMC Software are delivering products to answer the demand for mobile applications.

BMC Software, the provider of the leading Remedy Service Desk solution, has announced that they will be acquiring Aeroprise, a company that delivers the most widely deployed mobility solution for the Remedy IT service management software package. Aeroprise specializes in developing applications that allow IT to manage and monitor operations from multiple devices.

Aeroprise will be folded under the name BMC Mobility for IT Service Management. It will support iPad, iPhone, Android, BlackBerry, and Windows mobile devices and is optimized for the mobile worker with applications such as request management, change management, asset management, service catalog, and service desk.

Adopting the use of smartphones, tablets, and other mobile devices offers many advantages to the enterprise. Not only do mobile devices facilitate collaboration and allow employees to access information and complete tasks anywhere at any time, but they also can help improve IT service support.

The use of mobile devices can help organizations support their self-service IT initiatives. Both IT staff and end users can use mobile devices to browse, send requests, track services and more. And, the adoption of mobile devices within the enterprise can improve productivity by enabling IT technicians to complete their tasks without having to return to their desks. Instant access to critical information also enables organizations to detect and address any issues that could impact service operations, decreasing any downtime that could affect the bottom line.

With this acquisition, BMC Software continues to establish their standing as an innovative service desk provider. What do you think of BMC Software’s mobile help desk application and the use of mobile devices in service desk operations? Share your thoughts in the comments section below.

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