With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use of mobile devices with applications that have the functionality to execute core business processes. And software solutions providers like BMC Software are delivering products to answer [...]
Tag: "Mobile Help Desk"
Zendesk, the help desk provider, decided to strengthen the Twitter integration capabilities on its help desk application. Zendesk originally set up Twitter integration for its web-hosted service desk in July, but customers pushed to have the capabilities deepened. Before Zendesk’s changes, customer service agents had to use an external social media tool to track Twitter. [...]
There has been an increased demand for mobile help desk applications in recent months, and providers such as Apple and RIM have met these demands with the released applications for the iPhone and BlackBerry operating systems. Android is following in these steps as it recently released a SysAid Android application. SysAid, an IT service management [...]
Recently, SysAid Technologies launched its mobile Help Desk Application for the BlackBerry smartphone. The mobile help desk will allow users to have the flexibility to respond to service requests from anywhere in the world. The help desk app was originally released on June 8th for the iPhone and iPad, and it was just made available [...]
SaaS is helping companies grow larger and smarter as companies seek out the most cost effective solutions available. ZenDesk, a Software as a Service Help Desk Solution, is providing companies with a flexible help desk solution which can easily fit into a company’s daily operations. ZenDesk has capitalized on the growing interest in SaaS software [...]