ManageEngine, an Enterprise IT Management Software and help desk company, recently launched the latest generation of their help desk application. The updated application is called the ServiceDesk Plus Version 8.0. The application, like ManageEngine’s other help desk solutions, is ITIL-ready. There are many new innovative features in ManageEngine’s latest version. The ServiceDesk Plus Version 8.0 [...]
Tag: "Service Desk"
Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of [...]
Service and asset management solutions provider, Numara, announced the results of their new customer survey. The Survey revealed that 80% of the respondents used Numara FootPrints beyond the IT Service Desk. The FootPrints software was developed to provide IT with the power to cut costs and increase efficiency by streamlining and standardizing multiple processes, but [...]
BMC Software has decided to use Hitachi to help upgrade its existing Service Desk Platform. Hitachi’s Password Manager is going to be used by BMC Software to provide improved security and improved password management. This integration between Hitachi and BMC Software will streamline many problems associated with passwords and authentication and save companies a lot [...]