Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback Vienna, VA (August 12, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with SupportIndustry.com, offering customer service and support professionals effective strategies for coaching their service teams […]
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Paratureâ??s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience Vienna, VA (August 06, 2009) – Parature, a global leader in on-demand customer service software, announced today a social media integration with Twitter that empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience. […]
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Parature Customers Leverage Chat in Both Sales and Support Environments to Increase Customer Satisfaction and Generate Revenue Vienna, VA (July 30, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chat(TM) is empowering organizations across diverse industries to proactively initiate conversations with customers and prospects to increase customer satisfaction […]
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Fifteen-Year Sales Veteran Brings Strong Record of Strategic Sales Management and Revenue Growth Vienna, VA (July 29, 2009) – Parature, a global leader in on-demand customer service software, announced today the appointment of Paul Ironside as Senior Vice President of Sales and Chief Customer Officer. Mr. Ironside, a Los Angeles native, brings more than fifteen […]
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hite Paper Explores the Importance of a Dynamic Support Experience Vienna, VA (July 28, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals within the gaming community insight into the importance of a dynamic support experience. The white […]
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