Category: Technology

Parature Customer Service(TM) Software Supports 3,000 Support Sites and More than 16 Million People Worldwide

Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth Vienna, VA (August 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that 16 million people worldwide are supported through Parature Customer Service(TM) software. Parature enables enterprise organizations to increase customer retention, reduce customer […]

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Parature Best Practices Webinar Explores Effective Strategies for Coaching Service Teams to Success

Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback Vienna, VA (August 12, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with SupportIndustry.com, offering customer service and support professionals effective strategies for coaching their service teams […]

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Fowlers Revs Up With Numara Track-It!

Total cost of ownership was a key driver for implementing Numara Track-It! Reading, UK (August 10, 2009) – Numara® Software, Inc., a leader in help desk management solutions, announced today that Fowlers, one of the longest established businesses in motorcycling, boasting a multi-franchise dealership selling, servicing and repairing new and used motorcycles and scooters, has […]

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Parature Announces Social Media Integration with Twitter

Paratureâ??s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience Vienna, VA (August 06, 2009) – Parature, a global leader in on-demand customer service software, announced today a social media integration with Twitter that empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience. […]

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Parature Chat(TM) Revolutionizes the Online Chat Experience for Organizations Worldwide

Parature Customers Leverage Chat in Both Sales and Support Environments to Increase Customer Satisfaction and Generate Revenue Vienna, VA (July 30, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chat(TM) is empowering organizations across diverse industries to proactively initiate conversations with customers and prospects to increase customer satisfaction […]

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