Tag: "twitter integration"

Zendesk Strengthens Twitter Integration

Zendesk, the help desk provider, decided to strengthen the Twitter integration capabilities on its help desk application. Zendesk originally set up Twitter integration for its web-hosted service desk in July, but customers pushed to have the capabilities deepened. Before Zendesk’s changes, customer service agents had to use an external social media tool to track Twitter. […]

Tags: , , ,