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Minerva Data Review

May 11, 2011 | | 0 comments

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Founded in 2007 with headquarters in Australia, Minerva Data provides Cloud Computing Solutions that help organizations focus on their business core and shift the burden of IT to the Cloud. With a focus on enterprise scale IT operations, Minerva Data delivers an ITIL based, enterprise class, full-featured SaaS ITSM solution.

Minerva Data also helps your organization determine whether a Cloud Computing approach aligns with your business strategy and if so, provides a set of procedures to promote the smooth migration to the Cloud. Minerva Data also provides onsite and staff training to maintain your Cloud solutions. More information about Minerva Data can be found on their website.

Minerva Data Key Features

While most ITSM products are built by technology driven processes, Minerva Data ITSM is built by user driven processes—the result is a system that communicates simply with the user, eliminates business complexity through flexible processes, and delivers higher productivity for both customers and users.

  • ITIL based SaaS ITSM.
  • Web 2.0 modern interface.
  • LDAP integration.
  • SaaS customized security, email, user interface, reports, processes and business rules.
  • Flashback query and As-of-Time ago data.
  • Subscription and email sent HTML version of reports at designated intervals.
  • Interactive selecting columns, applying filters, highlighting, sorting, breaks, aggregations, charts, group bys and computations.
  • User ability to create multiple variations of a report and save them as named reports, for either public or private viewing.

Minerva Data Highlights

  • Secure a free migration path from legacy ITSM systems to modern Cloud based SaaS ITSM.
  • Zero cost on future support, upgrade and maintenance.
  • You pay only for what you use: flexible payment policy, pay per user, per usage or per hour.
  • Significant cost reduction and greener IT results in lower TCO and higher ROI.
  • You will always have access to latest version of software.
  • 99.99% SLA availability over a given year.

Minerva Data Modules:

Minerva Data ITSM modules are scalable and flexible:

  • Service Desk.
  • Request Fulfillment.
  • Incident Management.
  • Problem and Known Error Management.
  • Change and Release Management.
  • Service Management.
  • Configuration Management Database (CMDB).
  • Self Service Help Desk.

Minerva Data Technology

Minerva Data offers their solution on a SaaS model with cloud computing technology.

Bottom Line

With Minerva Data, you won’t have to worry about any capital investments, contracts or commitment. Because Minerva Data ITSM is delivered on the Cloud, the system requires no operation support, maintenance, or upgrade. Minerva Data ITSM can be accessed from anywhere, at any time, and from any browser. With a flexible payment policy, Minerva Data delivers a higher ROI and lower TCO.