Category: Case Studies and Whitepapers

Help Desk Experience Enhanced with Help from RightAnswers

Knowledge management is a serious asset for any organization or company and clear integration with the help desk could provide for improved opportunities. Regency Centers was evaluating its help desk offerings and the potential that knowledge management could provide. A national owner, operator and developer of grocery-anchored and community shopping centers facing this recent challenge, […]

How to Deploy Secure Remote Access in Minutes

How to Deploy Secure Remote Access in Minutes – A vendor webcast. Transform technical support into a competitive advantage with remote support technology. Learn how only the PCs authorized by your IT administrator and assigned to the respective users are shown. Once users make their selection and authenticate with a second password unique to their […]

Accelerating ITIL

Accelerating ITIL – IT services are now critical commodities since IT customers require faster and more consistent service and support to remain competitive. Many organizations have adopted IT Infrastructure Library (ITIL), but it is no longer enough. To meet the new requirements for near real-time support requires a change in IT service management support tooling.

The ITIL Imperative

The ITIL Imperative – Accelerate from Strategy to Value in ’08 – As information technology infrastructure library (ITIL) hits the top of many organizations’ priority lists in 2008, business leaders are anxious to see tangible business value out of their ITIL investments. Yet, practical advice on how to use ITIL to drive near-term business value […]

Numara® Track-It! 8 Overview Webinar

Numara® Track-It! 8 Overview Webinar – In this Webcast, learn about a high-productivity interface, email request processing and self-service that will speed up response times and improve user satisfaction levels. Explore how auditing, remote desktop management and bar coding functions can optimize your help desk software. Discover solid value and features you can bring to […]

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