How to Deploy Secure Remote Access in Minutes – A vendor webcast. Transform technical support into a competitive advantage with remote support technology. Learn how only the PCs authorized by your IT administrator and assigned to the respective users are shown. Once users make their selection and authenticate with a second password unique to [...]
Accelerating ITIL – IT services are now critical commodities since IT customers require faster and more consistent service and support to remain competitive. Many organizations have adopted IT Infrastructure Library (ITIL), but it is no longer enough. To meet the new requirements for near real-time support requires a change in IT service management support tooling.
The ITIL Imperative – Accelerate from Strategy to Value in ‘08 – As information technology infrastructure library (ITIL) hits the top of many organizations’ priority lists in 2008, business leaders are anxious to see tangible business value out of their ITIL investments. Yet, practical advice on how to use ITIL to drive near-term business value [...]
Numara® Track-It! 8 Overview Webinar – In this Webcast, learn about a high-productivity interface, email request processing and self-service that will speed up response times and improve user satisfaction levels. Explore how auditing, remote desktop management and bar coding functions can optimize your help desk software. Discover solid value and features you can bring to [...]
Service Level Agreements and Management – Putting Real-World Management in SLM and Next Steps in SLA – How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid changes. No longer does content to measure IT performance simply note such factors such as whether a site is up or down; they now monitor [...]
