Accelerating ITIL
Jun 11, 2008 | Case Studies and Whitepapers | 0 comments
Accelerating ITIL – IT services are now critical commodities since IT customers require faster and more consistent service and support to remain competitive. Many organizations have adopted IT Infrastructure Library (ITIL), but it is no longer enough. To meet the new requirements for near real-time support requires a change in IT service management support tooling.