Category: Internal help desk

Help Desk News Feed Launched by iSupport

iSupport Software recently announced they are providing breaking news and industry analysis on their news feed. iSupport Software is known as the oldest privately owned help desk software provider still operating in the market today, serving companies looking for the latest information in the IT industry. Watching technology market trends evolve has been something iSupport […]

Help Desk Provider CSC Positioned in Leaders Quadrant

CSC is pleased to announce its placement in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourcing services in North America and was published March 29, 2011. Gartner was quoted as saying the market for help desk outsourcing services remains […]

Bank of Utica Improves Help Desk with Novo Solutions

Novo Solutions recently announced a partnership with Bank of Utica after the latter purchased the Novo Knowledge Base software because they were in need of a central knowledge base to store company data for bank personnel. The initial plans are to use the solution in-house but the bank will eventually implement it as a self-help […]

Help Desk Experience Enhanced with Help from RightAnswers

Knowledge management is a serious asset for any organization or company and clear integration with the help desk could provide for improved opportunities. Regency Centers was evaluating its help desk offerings and the potential that knowledge management could provide. A national owner, operator and developer of grocery-anchored and community shopping centers facing this recent challenge, […]

iSupport Releases Asset Version 10 Help Desk Software

iSupport, a help desk software provider, has announced the release of the iSupport Asset Version 10. This free web-based asset and license tracking solution is designed to be powerful and flexible so as to meet the needs of IT departments of varying size and process requirements. iSupport Asset aims to enable organizations to track information […]

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