| Vendor |
Numara Software |
| Deployment |
| On-Premise |
Yes |
| Web-Based |
Yes |
| Pricing |
| Details |
Not Published |
| Call Tracking & Request Management |
| Request Management Highlights |
Numara FootPrints offers a web-based architecture, built-in templates and flexible workflow, all which contribute to reduced time and effort necessary to implement ITIL processes. It can be tailored to meet your business and IT needs quickly and easily and without programming. Lengthy consulting engagements or extensive technical skills are not required. |
| Reporting |
| Custom & Pre-Built Reports? |
Both Custom & Pre-Built Reports. |
| Real-Time Reporting |
Yes |
| Service Portals |
| Customer Self-Service |
With the Numara FootPrints Service Catalog, customers can access an actionable, easy-to-understand view of available services based on their role with all related details. Customers can have the ability to select the services they want and submit their requests through any web browser, 24/7. |
| Searchable Knowledge Database |
Yes |
| Service Level Agreement |
| Configure Escalation Levels |
Yes |
| SLA Configuration Highlights |
Numara FootPrints 9.5 helps you meet and exceed your goals. Security enhancements let you ensure optimal service desk quality with improved Service Level Agreement (SLA) management. FootPrints even offers roles-based service level field permissions: Enforce service level date targets by limiting access to fields and employing granular role-level security for service level information. |
| Knowledge Management |
| Knowledge Management Highlights |
With Numara FootPrints 9, you can integrate knowledge management into your incident, problem and customer request management processes effortlessly. Your agents will create solutions from resolved incidents and problems with roles-based approvals for solution submission to ensure that the right information is published. And, with popularity ranking the best solutions are always guaranteed to rise to the top. |
| Incident Management |
| Incident Classification |
With Numara FootPrints, you will improve your service management processes when you: Centrally track, support and manage all incidents, problems and service requests from multiple channels; Record, track, assign, escalate, manage and report on issues throughout their full life cycle; Support and manage separate partitioned projects or workflow scenarios for different functions, users and groups with different fields, forms, look and feel, business rules and more |
| Problem Management |
| Problem Management Functionality |
Problem Management – Perform root-cause analysis to prevent incidents from recurring . Pink Elephant verified. |
| Change Management |
| Change Advisory Board |
No |
| Change Management Highlights |
The Numara FootPrints Change Management module is an easy-to-use, yet comprehensive solution integrated to your Numara FootPrints service desk. It gives you the power of a single, centralized solution to track, automate, manage, control, and report on the change and approval process. Capabilities include: Complete audit trail; Flexible approval workflow; Automated notification; Comprehensive reporting. |
| Asset Management |
| Asset Management Details |
The eight modular products that make up the Numara Asset Management Platform (NAMP) address individual needs such as power management, vulnerability remediation and IT compliance, yet form a comprehensive and integrated system. Highlights include: 8 interchangeable software modules that can be scaled to your needs; lower TCO with one console, one agent, and one database; consistent user interface; speedy download and implementation. |
| Integration |
| Asset Lifecycle |
Yes |
| CRM |
|
| SMS (Short Message Service) |
|
| Telephony System |
Yes |
