In today’s high tech world, there is a potential for many technical problems to occur within a business. Easily solved problems can often cripple a business’ daily operations as production can suffer drastically due to simple problems. However, many problems can be fixed if help desks or service desks were in place. This is a […]
Recent surveys conducted by the SDI has shown that the ITSM industry has been effective in addressing any customer inquiries. ITIL standards have also been shown to increase as customer service levels continue to improve. The survey entailed a number of service desk managers across various industries to determine the performance and effectiveness of ITSM […]
There are many benefits to allowing employees to work at home. Recently, there has been a rise in the number of jobs that are moving into the homes of its employees. Help Desk Jobs may be the next set of jobs to make the transition as companies see if they can cut costs and benefit […]
The many users of various US Army Europe communications device should be seeing a big improvement in their IT problem resolution. The US Army has spent over 2 years migrating all of its data to the new centralized system. This new centralized help desk should immediately produce a quicker turnaround on any help desk issues […]
LiveTime and Help Desk Software have released the newest version of their virtual help desk solution. Livetime Software has long been a provider of Service Management and Help Desk Software which supports the virtualization solutions provided by vendors such as Sun xVM and VMware. This new Service Desk solution will provide more power at a […]