Service Desks show Improved Customer Inquiry Response

Recent surveys conducted by the SDI has shown that the ITSM industry has been effective in addressing any customer inquiries. ITIL standards have also been shown to increase as customer service levels continue to improve.

The survey entailed a number of service desk managers across various industries to determine the performance and effectiveness of ITSM Software. This survey has shown that the huge investments in ITSM over the past few years has actually shown to be useful as companies continue to report improved customer service. The continued and rapid advancements in the ITSM sector are showing a good result and companies should continue to make the investment into improving their Service Desk Solutions.

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