Help desk software must be able to handle a full range of volume and properly manage all callers to ensure an expected level of service delivery. LANdesk Software has now announced the latest version of its service management software and is touting that this latest product offers customers a next generation solution for help desk […]
The 2011 Rapid Start Partner Program has been announced by GMS Live Expert, a seamless Help Desk and NOC extension for Managed Service Providers and service division of Global Mentoring Solutions. This new partner program has been designed to enable North American-based MSPs to quickly and effectively outsource their Help Desk and NOC workload. With […]
Arizona App Design announced recently that it plans to release the Pocket I.T. Designed as a mobile help desk application, the Pocket I.T. will allow users to search for and find answers on effective ways to resolve technical issues on devices such as the iPad, the iPhone, Android, BlackBerry, laptops and Windows 7 phones. The […]
HDI, formerly known as the Help Desk Institute, has released the findings of a new study that indicates users are calling help desks more often than they have in the past. The survey found that the number of incidents reported to help desks by way of chat, e-mail, telephone, self-help systems, social media, the Web […]
LBi Software has just released the next form of CaseManager, which serves as the company’s HR Help Desk. CaseManager enables customer service representatives (CSRs) to enter information regarding employee calls and also tracks issues to completion without much difficulty. The new release of CaseManager 4.0 comes with a full range of new and exciting features […]