Helpdesk Pilot Review


Helpdesk Pilot’s help desk software is intuitive and simple. It is powered by open source technology. Helpdesk Pilot is an affordable solution that will provide your company’s customers with the support and service that they need. It can be installed in one day and delivers a quick return on investment. Helpdesk Pilot is widely used by small and medium enterprises.

Helpdesk Pilot is delivered in several commercial editions, including standard, professional, corporate and enterprise.

Helpdesk Pilot Key Features

Helpdesk Pilot has many features including an RSS feed, activity tracking, plugin architecture, mass reply and more. See a detailed overview of more Helpdesk Pilot features below.

  • Ticket Management: tickets can be easily managed with the simple user interface on this application.
  • Customer Panel: customers have access to their own comprehensive ticket management system that they can access through any web browser.
  • Email Management: email integration allows emails to be converted to tickets.
  • Statistics and Reports: users can view statistics and reports in addition to user activity, participation, time-spent and more.
  • Reporting: create reports on-the-fly using data from sources across your entire help desk.

Helpdesk Pilot Highlights

  • Helpdesk Pilot continuously updates their help desk software so users get the latest features.
  • Helpdesk Pilot has available add-ons, so users can pick and choose which applications will work best for their company.
  • Helpdesk Pilot creates features suggested by their customers, so that they can create solutions that will answer the needs of their clients.
  • Users can search Helpdesk Pilot’s knowledge base on their website to answer their own questions or they can submit a ticket request to get a customized response.

Helpdesk Pilot Technology

Helpdesk Pilot is powered by open source technology, such as PHP and MySQL. It can be deployed on Windows, Linux, Unix or Macintosh servers. Helpdesk Pilot can be installed on a shared hosting provider or on your company’s intranet.

Happy Customers

Yale University, Capgemini, Ladbrokes, D-Link,, AT&T, ABB, Contex

Bottom Line

Helpdesk Pilot is sure to help your company save money, handle support requests, and manage your employees and customers. Helpdesk Pilot has four editions to choose from and a money back guarantee. It even offers a free 15 day trial on its website. Helpdesk Pilot’s numerous features and long list of happy customers show that it is a worthy help desk solution.