Information Technology Infrastructure Library: Bridging the Chasm

One major issue that businesses have been dealing with is bringing IT alignment and businesses together. One way that has been developed is the Information Technology Infrastructure Library (ITIL).  The ITIL has brought an effective approach in making sure that business and IT work hand in hand.

What is Information Technology Infrastructure Library

ITIL is a set of practices that shows how service management is used within a business. Since the Information Technology Infrastructure Library is simply a framework for other software programs, it is easy to customize the applications according to your business and what current IT software you are currently using.

What Type of Support Does the Information Technology Infrastructure Library Offer

When using the ITIL, subject areas and process can be determined so that the best possible form of integration occurs. Since ITIL is mainly an operational tool, it is able to be adapted to almost any current software program that your company may be using. Another positive point in regards to Information Technology Infrastructure Library is that since it is mainly formatted for the delivery of services, it can be easily integrated as the sole IT service delivery software for your company. This would eliminate the use of other software which would mean more overhead cost to you.

What Information is Needed to Manage the Information Technology Infrastructure Library

One requirement for the delivery of services for your ITIL is a service portfolio. This portfolio must contain a list of the business processes your company uses as well as the IT services you currently have. Information Technology Infrastructure Library will also support the development of any service catalogs your company chooses to implement to improve the communication between the software.

Lowering Costs for Your Company with the Information Technology Infrastructure Library

By being able to integrate your current IT services with your new ITIL services your company will be able to lower their costs while increasing their effectiveness. The ITIL will provide the portfolio definitions and the configuration management processes to help your company manage all of this in the most efficient way. By being able to integrate the Information Technology Infrastructure Library with your current systems, your company will be assured that this worry will no longer be an issue.

Implementing your Information Technology Infrastructure Library

When implementing your ITIL within your company, there are a couple of key points to keep in mind. By reviewing these points you will know that you are making the right choice.

  • What goals would you like to accomplish?
  • Make sure you know what goals you wish to achieve with your new ITIL software programs.
  • Make the choice that will help your company to obtain these goals in the most effective way possible.
  • Decide what gaps your company currently has in their software and how ITIL can help.

Knowing that your current software programs may have shortfalls; decide how Information  Technology Infrastructure Library can help to fill these gaps. Make sure that your purchase choice will be the correct software package you will need to accomplish this short term goal.