SmarterTools Inc. is pleased to announce the release of SmarterTrack 6.x. This latest version of customer service software proudly bridges the gap between digital and vocal communications with support for VoIP systems. Some of the new VoIP systems include click-to-call functionality, and a newly redesigned interface that helps users find the help desk features they [...]
Live Virtual Help Desk was formed in 2008 and was born out of an opportunity the president and CEO, Neil Jones of GensCorp IT saw to be a stand alone company which would support MSPs around the world. The goal at Live Virtual Help Desk is to provide help desk and network operations center (NOC) [...]
A hosting company for controlled content management solutions, Distributed Compliance Solutions, has announced success in revenue growth for 2010. The company is celebrating a more than 400 percent increase in revenues, when figures are compared with the same period in 2009. The company, which offers packages for Help Desk support and other solutions, also grew [...]
ManageEngine, an Enterprise IT Management Software and help desk company, recently launched the latest generation of their help desk application. The updated application is called the ServiceDesk Plus Version 8.0. The application, like ManageEngine’s other help desk solutions, is ITIL-ready. There are many new innovative features in ManageEngine’s latest version. The ServiceDesk Plus Version 8.0 [...]
Zendesk, the help desk provider, decided to strengthen the Twitter integration capabilities on its help desk application. Zendesk originally set up Twitter integration for its web-hosted service desk in July, but customers pushed to have the capabilities deepened. Before Zendesk’s changes, customer service agents had to use an external social media tool to track Twitter. [...]