Recently, SysAid Technologies launched its mobile Help Desk Application for the BlackBerry smartphone. The mobile help desk will allow users to have the flexibility to respond to service requests from anywhere in the world. The help desk app was originally released on June 8th for the iPhone and iPad, and it was just made available […]
Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of […]
Service and asset management solutions provider, Numara, announced the results of their new customer survey. The Survey revealed that 80% of the respondents used Numara FootPrints beyond the IT Service Desk. The FootPrints software was developed to provide IT with the power to cut costs and increase efficiency by streamlining and standardizing multiple processes, but […]
One step often overlooked in the process of selecting a help desk solution is its implementation period. This often ignored step can greatly hamper employee productivity and hamper customer service. Implementation periods range widely in the amount of time needed to get the help desk solution up and running. Simple web-based help desk platforms […]
There is a common misperception out there that business software such as help desk software is developed and made specifically for larger businesses. The popular belief is that software developers gear their products with only the largest businesses in mind due to their large company size and the amount of revenue they can generate off […]