Zendesk, the help desk provider, decided to strengthen the Twitter integration capabilities on its help desk application. Zendesk originally set up Twitter integration for its web-hosted service desk in July, but customers pushed to have the capabilities deepened. Before Zendesk’s changes, customer service agents had to use an external social media tool to track Twitter. […]
Recently, GroupLink Corporation, a service desk and CRM software provider, announced that they will soon release a free help desk solution. GroupLink Corporation made their announcement at the 2010 Open Horizons EMEA Summit. One major reason behind the service desk company’s announcement is that GroupLink wanted to demonstrate its commitment to the EMEA market, and […]
There has been an increased demand for mobile help desk applications in recent months, and providers such as Apple and RIM have met these demands with the released applications for the iPhone and BlackBerry operating systems. Android is following in these steps as it recently released a SysAid Android application. SysAid, an IT service management […]
Recently, Salesforce.com announced that BMC’s help desk software will be adding Chatter 2 to improve its collaborative capabilities. BMC’s help desk software, which is available on Force.com, utilizes Salesforce Chatter by allowing users to follow incidents and other broadcasts through a familiar social networking interface. The tool provides help desk analysts with the technology needed […]
Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software. With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and […]