CSC is pleased to announce its placement in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourcing services in North America and was published March 29, 2011. Gartner was quoted as saying the market for help desk outsourcing services remains [...]
Novo Solutions recently announced a partnership with Bank of Utica after the latter purchased the Novo Knowledge Base software because they were in need of a central knowledge base to store company data for bank personnel. The initial plans are to use the solution in-house but the bank will eventually implement it as a self-help [...]
Knowledge management is a serious asset for any organization or company and clear integration with the help desk could provide for improved opportunities. Regency Centers was evaluating its help desk offerings and the potential that knowledge management could provide. A national owner, operator and developer of grocery-anchored and community shopping centers facing this recent challenge, [...]
ManageEngine announced that its ITIL-ready service management solution was named the best Help Desk product by readers of the leading Windows Networking resource site. The ManageEngine ServiceDesk Plus is the company’s newest suite of security management software solutions. ManageEngine is a provider of cost effective enterprise IT management software and the only one making the [...]
Intelliteach has been selected as the new help desk provider to handle overflow and afterhours user support by Kasowitz Benson Torres & Friedman. The New York City-based national law firm them to provide their 24/7 help desk operation. Kasowitz Benson Torres & Friedman LLP (KBT&F) says the transition to Intelliteach has been seamless, according to [...]