Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software. With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and […]
Recently, SysAid Technologies launched its mobile Help Desk Application for the BlackBerry smartphone. The mobile help desk will allow users to have the flexibility to respond to service requests from anywhere in the world. The help desk app was originally released on June 8th for the iPhone and iPad, and it was just made available […]
Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of […]
Help Desks are places where people can get help for their IT related issues or problems. The way in which help is offered differs from company to company. Some ways of offering help desk support are through email, phone, websites, etc. Help Desk is also known by a number of other names including: Customer Support […]
Lennox International had been searching for a solution which would allow IT staff to respond and resolve issues no matter where they are, increasing efficiency and productivity. Lennox chose Aeroprise to help deploy their mobile Service Desk solution which is easily configurable to mobile devices. With the increasing IT case volume and higher support costs, […]