Eden Housing Chooses Numara Software

Recently, the Eden Housing Association announced that it has kept its IT infrastructure under control with the help from Numara Track-It! Help desk software.

With the recent budget cuts occurring in the UK government it is of the utmost importance for organizations within the public sector to maintain tight control of their IT infrastructure and ensure that no nasty surprises pop-up.

Numara’s Track-It! Help desk solution is a proven software solution that has some of the highest customer satisfaction ratings. The comprehensive solution manages all of the customers IT tasks including work orders, assets, and knowledge, and is cost effective with quick implementation.

Sean Relph, IT manager at EHA, was adamant over the positive impact that Numara’s help desk solution had on impacting productivity. He said, “The feedback received from the IT team was that they would be ‘extremely disappointed’ if Numara Track-It! was removed from the organization because it had completely changed the way they organized their work, in a positive way. The feedback clearly showed that the IT team valued Numara Track-It!”

Overall, the EHA has seen extensive benefits from implementing the Numara Track-It! Help desk solution. The software contains everything needed to run an efficient help desk, and it contains various modules such as purchasing and inventory that also greatly influenced the decision to deploy the software.

Sean Relph went on to conclude, “Numara Track-It! has enabled us to gain control and ensure that our house is all in order. It’s helped us ensure we are compliant and it’s also helped us to bring together and link a number of disparate applications, meaning that we don’t have multiple records anymore- which is so beneficial to our organization – both in terms of managing resources and driving down costs.”

Tags: , , , ,