Category: News

BMC Software Expands Mobile Help Desk Offerings with Aeroprise Acquisition

With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use of mobile devices with applications that have the functionality to execute core business processes. And software solutions providers like BMC Software are delivering products to answer […]

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Help Desk News Feed Launched by iSupport

iSupport Software recently announced they are providing breaking news and industry analysis on their news feed. iSupport Software is known as the oldest privately owned help desk software provider still operating in the market today, serving companies looking for the latest information in the IT industry. Watching technology market trends evolve has been something iSupport […]

K-12 Schools Earn Free iPads from GroupLink’s Help Desk

GroupLink is offering a free iPad 2 for the IT or maintenance staff of K-12 organizations to assist them in implementing everything HelpDesk. For years, GroupLink has helped those who are teaching the minds of the future through their cutting edge service desk and CRM technology. GroupLink’s everything HelpDesk is the academic solution for public […]

Help Desk Provider CSC Positioned in Leaders Quadrant

CSC is pleased to announce its placement in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourcing services in North America and was published March 29, 2011. Gartner was quoted as saying the market for help desk outsourcing services remains […]

Salesforce Chatter 2 Added to BMC HelpDesk software

Recently, announced that BMC’s help desk software will be adding Chatter 2 to improve its collaborative capabilities. BMC’s help desk software, which is available on, utilizes Salesforce Chatter by allowing users to follow incidents and other broadcasts through a familiar social networking interface. The tool provides help desk analysts with the technology needed […]

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