Help Desks are places where people can get help for their IT related issues or problems. The way in which help is offered differs from company to company. Some ways of offering help desk support are through email, phone, websites, etc.
Help Desk is also known by a number of other names including: Customer Support Center, [...]
Lennox International had been searching for a solution which would allow IT staff to respond and resolve issues no matter where they are, increasing efficiency and productivity. Lennox chose Aeroprise to help deploy their mobile Service Desk solution which is easily configurable to mobile devices.
With the increasing IT case volume and higher support costs, this [...]
LiveTime Software, which provides of ITIL certified Service Management and Help Desk software, has announced that its new line of ITIL Service Management Appliances based on Intel Xeon processors and open source software stack is now available. The main advantage of this software, designed exclusively for 64 bit operation, and supporting the latest versions of [...]
CRM provider FrontRange Solutions has acquired IT governance software provider Centennial Software for an undisclosed sum. UK-based Centennial Software is known for its asset management and network security software. The deal made sense to both parties as there is very little product overlap and both companies share a similar customer base as well as the [...]
Hornbill Systems has announced that Supportworks Essentials help desk solution is now available. The solution is based on the same technology as Hornbill’s Supportworks Enterprise solutions and offers fast deployment, ease of use and a very low cost of ownership. Since the Essentials solution is based on the same technology platform as the Enterprise solution, [...]
