Category: Enterprise Service Desk

Bank of Utica Improves Help Desk with Novo Solutions

Novo Solutions recently announced a partnership with Bank of Utica after the latter purchased the Novo Knowledge Base software because they were in need of a central knowledge base to store company data for bank personnel. The initial plans are to use the solution in-house but the bank will eventually implement it as a self-help […]

Self-Serve Help Desk Launched by OpenTrust in the Cloud

OpenTrust, the Next-Gen IT security software publisher, has introduced its new online Self Care Web Portal for easy online management of strong authentication tokens and cards. This latest product enables end users to manage their digital credentials directly over the Internet. OpenTrust’s Trust and Security Suite for Cloud is designed to provide full large-scale life […]

BMC Wins Swiss Telecom Provider

Wasserwerke Zug (WWZ), a Swiss Utility provider, announced that they will be deploying BMC Software Inc.’s Remedy Service Desk solutions. WWZ plans to integrate the BMC help desk software into its telecom business to improve customer support in its growing customer base. The Remedy Service Desk solution being used by WWZ is a part of […]

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Floating on a Cloud: LiveTime’s New Cloud Deployment Features

LiveTime will soon be extending their cloud deployment options to enable Google App Engine, Amazon EC2, and Rackspace Cloud. The web-based ITIL 3 Service Management Platform will utilize HTML5 standards, require no browser plug-ins, no ActiveX components, and no client downloads. The SaaS platform also boasts a RESTful Web Services feature as its primary API […]