Category: Vendor Profiles


PhaseWare provides Help Desk and IT Service Management solutions. The PhaseWare help desk solution is an installed system that allows you to focus on problem management and workflow; knowledge management; and data analysis and reporting. The solution offers a consolidated package that covers Incident, Problem, Change, and Service Level Management. Lower costs of operations, faster […]


An excellent choice for offering multi-channel e-service as it is the only product developed on an adaptive J2EE technology core. EnterpriseWizard products are used across industries by players at different levels. EnterpriseWizard CRM is a top-rated, out-of-the-box solution for issue tracking, help desk, customer support, sales, email, and marketing automation. EnterpriseWizard can be deployed in-house […]


Kayako provides online help desk software that helps companies offer better customer service at reduced costs. The flagship company product is SupportSuiteâ„¢ which is a flexible turn-key solution that offers support for channels, e-mail management and management of self-help resources. SupportSuiteâ„¢ has an AJAX-based interface that is clean and fast. It can be integrated with […]


The BMC Remedy Service Desk solution is an incident and problem automated workflow solution that helps eliminate redundant incidents and promotes user self-service so that the amount of incidents to be handled by the help desk staff is reduced. The service desk is transformed from being a tool of reactive action to being proactive and […]


PS’Soft offers IT asset and service management products. Its solutions enable companies to manage their IT assets and introduce standardization in their service management processes. PS’Soft solutions share a common foundation and offer the benefit of easy integration with the existing applications in a company. PS’Soft Asset Management delivers industry best practices that help your […]

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