PhaseWare

PhaseWare provides Help Desk and IT Service Management solutions. The PhaseWare help desk solution is an installed system that allows you to focus on problem management and workflow; knowledge management; and data analysis and reporting. The solution offers a consolidated package that covers Incident, Problem, Change, and Service Level Management. Lower costs of operations, faster response times, customer satisfaction and fast ROI are the benefits obtained by deploying PhaseWare. PhaseWare Help desk is ideal for small to medium-sized IT groups.