Remedy

The BMC Remedy Service Desk solution is an incident and problem automated workflow solution that helps eliminate redundant incidents and promotes user self-service so that the amount of incidents to be handled by the help desk staff is reduced. The service desk is transformed from being a tool of reactive action to being proactive and service-oriented. Control and management of geographically or organizationally discrete help desks is achieved. A detailed knowledge base, prioritization of incidents, and self-service tools such as FAQs make the solution ideal for reducing resolution times and getting better ROI on investments.