Latest Help Desk Software News
Spiceworks Brings Green IT Management to Small and Medium Businesses
Free IT Management Software Plug-in Allows Businesses to Remotely Regulate Power Consumption of Networked Devices AUSTIN, Texas (November 16, 2009) – Spiceworks(TM), Inc. today released a new plug-in for its free social IT management software application, which enables IT professionals to automatically regulate the power consumption of networked computers. The downloadable Power Manager plug-in – […]
New Version of Numara FootPrints Introduces Unprecedented Levels of Service Desk Efficiency
Significant Usability Enhancements Drive New User Experience, Out-of-the-Box IT Asset Management Integration and Deeper Best Practice Support Tampa, Fla. (November 10, 2009) – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, today announced the release of Numara® FootPrints® 9.5, the latest version of its award-winning Numara FootPrints service […]
Parature Best Practices Webinar Explores the Multi-Channel Service Environment
Services Technology Expert John Ragsdale to Discuss the Importance of Multi-Channel Service Options to Customer Retention Vienna, VA (November 09, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals keen insight in to the importance of multi-channel service […]
Parature and ThePort(TM) Network Announce Strategic Partnership
Leading SaaS Providers Partner in the Association and Nonprofit Market Vienna, VA (October 28, 2009) – Parature, a global leader in on-demand customer service software, announced today a referral partnership agreement with ThePort(TM) Network, social media solutions provider for associations and nonprofit organizations. Parature and ThePort Network, both software-as-a-service (SaaS) providers, have a significant focus […]
Rosetta Stone Focuses on Customer Success with Parature Customer Service(TM) Software
Parature and Rosetta Stone Share the Same Customer Philosophy â?? Listen and Become Better Vienna, VA (October 27, 2009) – Parature, a global leader in on-demand customer service software, announced today that Rosetta Stone Inc. (NYSE) , a leading provider of technology-based language learning solutions, selected Parature Customer Service(TM) software to efficiently manage their customer […]