Latest Help Desk Software News
Parature Releases Free White Paper on Strategies for Dealing with Difficult Customers
White Paper Explores the Latest Techniques and Skills for Managing Challenging Customer Interactions Vienna, VA (January 26, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into appropriate skills and techniques for managing challenging customer interactions. The […]
Parature Best Practices Webinar Explores the Latest Strategies and Skills for Managing Challenging Customer Interactions
Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers Vienna, VA (January 23, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with TMC, offering customer service and support professionals appropriate skills and techniques for managing challenging […]
Parature Opens Nominations for Second Annual Legend Makers Award
Parature Award for Outstanding Customer Service and Support to be Presented at ParaFest â??09 Vienna, VA (January 22, 2009) – Parature, a global leader in on-demand customer service software, announced today that nominations are open for its second annual Legend Makers award for excellence in customer service and support. Parature is dedicated to customer success […]
Multiple 2008 Product of the Year Awards Recognize Innovation and Vision of Citrix Online Solutions
Internet Telephony Highlights GoToMeeting VoIP Capability; Customer Interaction Solutions Selects GoToAssist Express, GoToMeeting and GoToWebinar for Enhancing the User Experience SANTA BARBARA, Calif. (January 20, 2009) – Citrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS), started off the new year with a flourish by capturing four product of the year awards for its […]
Free Spiceworks IT Management Software Adds Support for Larger Organizations
New Capabilities Allow Businesses with 500 Devices to Better Manage Their Networks AUSTIN, Texas (January 19, 2009) – Spiceworks(TM), Inc. today announced that the Spiceworks IT Desktop, the industry’s first free crowdsourced IT management application for small and medium businesses, is now able to support organizations with 500 devices – double the previous recommended limit. […]