Latest Help Desk Software News

Customer Demand for Choice Driving New Era of IT Service Management at BMC Software

BMC Enables Customers to Adapt ITSM to their Specific Needs HOUSTON (September 20, 2010) – To address the rapidly evolving needs of IT Service Management (ITSM) customers, industry leader BMC Software (NASDAQ: BMC) is launching substantive product enhancements that focus on the most important trend in the ITSM industry today While the discussion over delivery […]


Spiceworks to Lead Session on the Impact of Social Media on IT at the 360? IT Conference in London

LONDON (September 20, 2010) – This week at the 360? IT – The IT Infrastructure Event in London, Spiceworks co-founder Jay Hallberg will lead a session highlighting the impact social media is having on the workday for over 1 million IT professionals worldwide. The session, titled “The Future of IT is Social: How Spiceworks is […]


New ‘People View’ Feature from Spiceworks Makes IT Management Personal

Network Administrators Can Now Manage IT Resources and Cloud-Based Services by the People Who Use Them AUSTIN, Texas (September 15, 2010) – Spiceworks(TM), Inc. today announced the release of the new People View feature of its free IT management software that allows IT professionals to monitor, provision and care for networked technology devices, systems and […]


CUSTOMER SUCCESS: Easynet Global Services Strengthens Customer Satisfaction with BMC Software

UK-based networking and hosting provider standardizes with BMC’s ITIL-based IT service management suite Customer satisfaction with the escalation process for serious problems increases by 20 percent since 2009 LONDON (September 07, 2010) – In a sector where customer loyalty is built or broken on the quality of service and support, Easynet Global Services Tough economic […]


CUSTOMER SUCCESS: Swiss Utilities Provider Enhances Customer Support with BMC Software

ZUG, Switzerland (August 31, 2010) – Wasserwerke Zug (WWZ), a major utility provider in central Switzerland, dramatically improved customer support by leveraging BMC Software’s (NASDAQ: BMC) BMC Remedy Service Desk solution in its telecommunications division. The Swiss telecom market is fiercely competitive, making strong customer service critical to success. WWZ’s legacy IT infrastructure had reached […]


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