FrontRange HEAT® Achieves PinkVERIFY

Organizations benefit from OUT-OF-THE-BOX advanced service management functionality

Pleasanton (January 12, 2010) –

FrontRange Solutions, the developer of help desk and service management software for mid-sized and distributed enterprises today announced that its HEAT version 9.0 help desk solution has achieved PinkVERIFY(TM) status and is now compatible with Information Technology Infrastructure Library (ITIL®) V3 through Pink Elephant’s software certification program.

As a result of the verification process, HEAT has been certified as compatible eight of the 14 processes outlined in ITIL V3, including Incident, Problem, Knowledge, Change, Service Asset & Configuration, Request Fulfillment, Event and Service Level Management*.

Jason Holmberg, Senior Product Manager for HEAT at FrontRange Solutions, commented: “HEAT offers the most comprehensive set of ITIL-compatible modules at this price point. By combining the HEAT Service & Support, HEAT Self Service, and HEAT Plus Knowledge modules, organisations can quickly and cost-effectively implement a service desk function that will deliver benefit across all business operations.”

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges the status of HEAT: “PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment. We put HEAT through a rigorous assessment process to ensure its compatibility. Congratulations to FrontRange for achieving this important status.”

ITIL is the de facto set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organisation – helping to reduce cost and improve customer service.

Holmberg concluded: “We are proud that HEAT has been recognised by Pink Elephant as delivering excellent out-of-the-box functionality, combined with the ability to customise the service desk function to exactly match each organisation’s unique requirements.”

For more information on FrontRange HEAT and other service management solutions, please visit

About FrontRange Solutions

FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award winning tradition and recognized as a leader by industry analysts, FrontRange’s products and solutions are licensed by over 16,000 customers in more than 80 verticals and 80 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit or follow us at @FrontRange or on Twitter.


Matt Fisher
Director Global PR
+44 (0)1793 836200

Source: FrontRange