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eBLVD Review

Aug 11, 2011 | | 0 comments

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Founded in 2001 in San Diego County, CA, eBLVD is a privately held pioneer of cloud based communication software and professional remote access tools. They provide premium web conferencing and remote support solutions to small and mid-sized businesses as well as the world’s leading enterprises. eBLVD serves over 20,000 customers across all verticals, including manufacturing, healthcare, government, education, consulting, software, retail and more. Their simple and affordable solutions provide organizations more efficient and cost-effective ways to meet, train, sell, support and market to remote customers, partners and employees.

eBLVD has won acclaim for its company and products, being featured in USA Today, Laptop Magazine, PC World, PC Magazine, and many other Industry and Trade publications.

eBLVD Key Features

  • Online Ticket Queue – customers can request support from a website and then be invited to start a support session
  • Instant Email Invitations – one click sends your customer an email or instant message to start the support session
  • Customizable Support Entry Site – seamlessly transition from a phone call to an online support session by directing the customer to your customizable site to gather diagnostics and access their computer
  • Remote Control – with your customer’s permission, you can remotely take control of their desktop as if you were sitting at their computer
  • File Transfer – instantly exchange files and folders with your customers
  • Live Chat – chat in real time with your customers instead of staying on the phone
  • Management Center – provides real-time control over team and individual work-flow, and provides reports and metrics

eBLVD Highlights

  • eBLVD Support Center is a cloud-based Help Desk – eliminating the installation and maintenance costs of traditional help desk solutions
  • eBLVD is highly customizable and easily implemented in a single hour, requiring no installation, add-ons, or other complications
  • Your customer’s computers and applications can be accessed from anywhere at any time with just an Internet connection, 24/7
  • eBLVD is designed for maximum security and performance. There’s no pre-installation necessary — support professionals with an Internet connection can securely engage with customers
  • eBLVD offers automatic updates and increased functionality. The cost for support, updates, and maintenance is zero.

eBLVD Modules

All their customizable web modules are integrated – no installation is required:

  • Configuration and Customization
  • End-user portal
  • Automatic Ticket Routing and Management
  • Manual or Automatic escalation
  • Remote Diagnostics
  • One-click Remote Access and Control
  • Messaging and email integration
  • Survey Creation and Distribution
  • Reporting

eBLVD Technology

eBLVD provides software-as-a-service delivered over the Web–for about $2 per day. Whether you are an individual support provider, an IT or Help Desk manager, or running a multi-location support center, eBLVD’s award-winning technology is scalable to any size organization. Use some or all of the modules–they are all included.

Satisfied Customers

McKesson Corp, Sinclair Oil, GoodWill Industries, U.S. Federal Reserve, State of Alaska, Linens and Things, 20,000 others

Bottom Line

eBLVD is a reliable Web 2.0 alternative to complicated, pricey, outdated, labor-intensive solutions. With instant deployment and no hidden fees, you immediately leverage the capabilities of eBLVD. eBLVD is a straightforward, sensible solution that succeeds by providing solid performance, user-driven features, and organizational flexibility.