Epicor

Epicor’s hosted help desk software enables you to monitor different service level agreements and empowers your service desk to be a part of the solution of managing IT processes. Epicor is ITIL-compliant and has been certified by Pink Elephant, a well-known IT service management and consultant. The Epicor IT Service Management software enables end-to-end tracking of an incident and lets you fulfill user expectations by providing complete information and required help.