Helpdesk Software Comparison: Hosted vs. On-Premise Deployment
When you compare helpdesk software, the deployment model for the solution may be an important factor to consider. An on-premise solution for deployment may have multiple hidden costs, whereas a hosted deployment is transparent and the costs are predictable. With on-premise software, upgrades require professional services, which can sometimes extend years after the initial implementation. These costs will add up over the life of the helpdesk software. However, an on-premise solution works for companies that want to customize their helpdesk solutions. If you make a helpdesk software comparison between a hosted and on-premise solution, you’ll find that the advancement of cloud computing has brought with it proactive measures to increase security. Most hosted solutions will allow you to protect your content from unauthorized access. While more and more companies are going to a hosted solution, some vendors are putting out products that can be deployed both on-premise or in the cloud.
Helpdesk Software Comparison Highlights Mojo Hosted Helpdesk
As you make a helpdesk software comparison, you may be considering IT staff time on software issues. A hosted solution may help in this area by keeping your IT staff focused on core operations. When looking at a helpdesk software comparison, Mojo is a good example of a hosted solution that offers a group of features that are standard in on-premise solutions. Mojo offers full email integration, customer portal, ticket centralization and management, and a customizable ticket form. You can also use the solution to assign tickets to your staff. Using their hosted solution, you can manage the priority of helpdesk tickets, check on their status, track the time of each ticket, and monitor customer satisfaction. You can search and find the tickets by status, category, name, or many other criteria, and you can even pull up tickets that were filed and completed years ago. As you make a helpdesk software comparison, you’ll see that with Mojo, there are also automations, reports and exporting abilities that come with this hosted option. Rather than paying a large upfront fee like you would in an on-premise solution, you pay per month for the software. Prices vary depending on the size of your storage and the features you use, varying from a free version, a $12 per month version, and all the way up to $150 per month.
Take a Look at On-Premise Solutions when Conducting a Helpdesk Software Comparison
Companies with greater security requirements that make a helpdesk software comparison might choose to go with an on-premise solution, as no third party will have access to their data. Some government and financial institutions in particular will not trust an outside organization with their information, so all software must be deployed on-site. As you make a helpdesk software comparison, you’ll see some advantages with an on-premise solution. For instance, you’ll have complete control over your system and data, and all data will be handled internally. You can direct your IT staff on how it is maintained and supported.
The initial investment is sometimes a deal-breaker for those who don’t have the budget. But if you stay with the vendor long enough and don’t experience expensive upgrades, it will pay off over time, whereas a hosted solution requires monthly payments for as long as you’re using it. In a helpdesk software comparison, Axios offers an on-premise solution that is scalable and comes in one consolidated application. It offers flexible interfacing with third-party tools as well as a user-friendly interface. And even though it is an on-premise solution, when looking at a helpdesk software comparison of Axios software, you’ll see that no programming or development is required.
Whether you choose a hosted help desk or on-premise deployment model, it is important to remember the needs of your organization and to consider how the software will fit into your business processes to ensure that you purchase the best solution that will meet your requirements.