Increase Your Company Sales with Live Chat Software
According to a survey conducted in January of 200 customers of Bold Software LLC, 77% of e-retailers who used a live chat help desk considered it a critical communication method. Over half of the customers surveyed also said that their purchases were made from a business that used live chat software versus an automated system. This just shows how important customer service really is and how much more can be accomplished by using live chat software over anything else. The survey numbers also show that live chat software is the most effective communication method because it results in conversation between sales agents and customers, which makes each customer feel like they are getting a one-on-one service.
The Customer Experience with Live Chat Software
Even though you may be the business owner who is considering implementing live chat software into your business, at some point in time you have probably been on the other end of that phone call. You have probably called to place an order and been sent through the automated system more than once. If you have, then you know that the process can be frustrating to say the least. It is sometimes difficult to place an order when you are not able to speak to a live person. Live chat software is the solution to this problem.
Shopping for the Right Live Chat Software
Once you have made the decision to switch from automated to live chat software, it is time to start shopping around. You will want to check with different live chat software providers to see exactly what their software entails. You want to make sure that whichever live chat software you choose, it will be a good fit with your specific company. Depending on the size of your company you may want to check on specific features that some vendors may not offer. Make sure you also allow your company room to grow. If the live chat software vendor you choose only allows for a certain number of users, then you want to proceed with caution because you may be selling your business short.
Making the Switch from Automated to Live Chat Software
If you feel that your company needs to switch to live chat software, then you will want to make sure you go with a company that offers training and implementation support. You do not want to be left having to handle all of the training yourself. Your IT department may not have the extra time to spend training every employee either. Some live chat software vendors will offer training as part of their package and this is a great asset to your company. Implementation is something else that you want to check into when making your live chat software purchase. If your IT department has the time and capabilities to handle that implementation process then that would be fine; if not, then you will want to make sure that your live chat software purchase offers this service as well.