Should Your Business Move to a Cloud Service Desk?
As it continues to be a hot topic within the enterprise software arena, there are several businesses out there wondering if a cloud service desk should be used for their IT management systems. The cloud service desk is just like any traditional cloud computing solution in that a user may tap into networks to access management tools. More technological advances can lead to longer resolution times and increased volume of IT tickets. Implementation of a cloud service desk could eliminate many of those problems, helping you to increase productivity, customer service and profit margins.
There are Advantages With a Cloud Service Desk
Utilizing third-party servers for cloud service desks completely eliminates installation costs and maintenance fees. Unlimited access and mobility with a cloud service desk delivers efficiency, as long as there is a pulse to the Internet. This management solution enables help desk professionals to increase deployment times and decrease initial costs associated with server upgrades and hardware installation. Cloud service desk installation is immediate and with little overhead. Not only does this solution lower costs and improve integral capabilities, but it is also easy to use. The automation within the cloud computing system ensures upgrades are done immediately, without additional fees or long wait times. With a web-based front end to distribute a robust knowledge base to users, a cloud service desk option is the obvious choice for many businesses.
Differences in Cloud Service Desk and On-Premise Systems
A cloud service desk gives proactive tools for the user community. This solution utilizes speed. It has a simple point and click function for rapid deployment and requires no programming. For users who understand the business process, a cloud service desk can create a fluid solution to work in a unique business environment. Implementation of a cloud service desk can give businesses a 50 to 75 percent return on their investment due to the short installation time, elimination of upgrades or additional servers. The cloud reduces incoming calls and increases speed with a pay-per-basis payment plan.
How do On-Premise Based Solutions Stand Up to Cloud Service Desk?
On-premise solutions are a tough competitor to cloud service desk options. While some businesses may have compliance issues that require them to avoid cloud service desk systems, you may be able to invest and rely heavily on this deployment model. Some government entities and industries have regulations they have to follow that won’t allow for a cloud computing alternative. Also, there are several experts that feel that on-premise solutions are the most viable and secure choice. There can also be unlimited flexibility in the integration of on-premise solutions, which allows the system to work in its natural environment. If your business deals with a lot of locally developed or internally-owned applications, on-premise would be the most suitable option.
Who Offers Cloud Service Desk Solutions?
Vendors like Zendesk, BMC Remedyforce and ManageEngine ServiceDesk offer some of the most efficient cloud service desk options that deliver enterprise workflow engines to automate processes and integrate seamlessly with ITIL service support solutions. To be the most effective in your environment, a reliable vendor should be able to come up with individual strategies based on your infrastructure and integration requirements, meeting your Service Level Agreement, reporting and resolution requirements.