Trouble Ticket Software Comparison: What Features do You Need?
Trouble tickets–the bane of an IT department’s existence. Everyone needs IT to fix the problems that pop up within the network. Having a staff of non-technical people trying to use their own computers and installing different software packages or hardware can also lead to a bogged-down IT department. Fortunately, there are software providers that know what you need to navigate this minefield. By doing a trouble ticket software comparison, you can help ensure that you get the features that you need.
Trouble Ticket Software Comparison: The Plan
Before getting started with the actual trouble ticket software comparison, make sure you do a review of the gaps in your system. There are some great programs available, but they can also be overkill and duplicate what you are already doing. For instance, they can be full of unnecessary components that don’t deliver value for your company. Once you know what you need and want, you can successfully manage the comparison process.
Trouble Ticket Software Comparison: HelpDesk Pilot
HelpDesk Pilot has a key offering to look for in any trouble ticket software comparison as the solution offers multiple ways for tickets to be reported. Whether it is a help request via email, Internet webpage, or through the phone, HelpDesk Pilot easily transfers the relevant data to a trouble ticket for processing. Another key feature is customization. HelpDesk Pilot allows you to set your own status levels and priority levels while also letting you customize fields to more specifically track what is important to you.
Trouble Ticket Software Comparison: Spiceworks
Spiceworks also has two significant features that almost anyone can appreciate: millions of users to help support you, and a cost of zero dollars. Spiceworks has gone to great lengths to make IT a social endeavor and has connected over a million IT professionals through one service, enabling them to know what is being purchased for what needs by people all over the world. This helps give you confidence in your purchasing and repair decisions. Also, no trouble ticket software comparison is complete without looking at free web options. This is exactly what Spiceworks is–a truly free web option, with no limits on users or on timeframes.
Trouble Ticket Software Comparison: ManageEngine
ManageEngine offers many of the same capabilities as Spiceworks and HelpDesk Pilot, but one key feature that can be very important in a trouble ticket software comparison is flexibility. ManageEngine has offerings to meet almost any sized need. This is a benefit for a company that needs less robust offerings now, but plans to grow in the future. You can stay with the same company and the same framework, while still significantly increasing your capabilities.
Trouble Ticket Software Comparison: Final Thoughts
The process of choosing a provider via a trouble ticket software comparison is an important one. Trouble tickets are already a cause for concern, and having a software package that exacerbates those problems is clearly not beneficial. However, after looking at some key features that match up with the gaps in your process, a quality trouble ticket software program will increase satisfaction across all parts of your company.