Latest Help Desk Software News
LogMeIn Offers Fast, Easy Remote Support Tools for Point-of-Sale and Kiosk Providers
New LogMeIn program increases uptime while decreasing support costs. Woburn, MA (July 15, 2008) – Companies that provide, manage or support Windows-based interactive kiosks and point-of-sale (POS) systems can eliminate the need for most on-site support by taking advantage of LogMeIn’s new remote support program for POS and kiosk providers. The LogMeIn remote support program […]
LogMeIn Rescue Now Available on the Force.com AppExchange from Salesforce.com – Provides Customers with SaaS Solution for Remote Support
LogMeIn Rescue for Force.com AppExchange Provides Customer Contact and Case Management Woburn, Mass. (July 10, 2008) – LogMeIn Inc., today announced the availability of LogMeIn Rescue for the Force.com AppExchange from salesforce.com. LogMeIn Rescue enables IT and support professionals to improve customer service levels and increase end-user and/or customer satisfaction and loyalty. The addition of […]
LogMeIn Opens European Headquarters in Amsterdam, Adds Two Local Vice Presidents
Debuts Native Dutch-Language Web Site Woburn, Mass. (July 09, 2008) – LogMeIn, Inc. today announced the opening of its European Headquarters – based in Amsterdam, the Netherlands – and has hired two local vice presidents to help lead its European efforts. The remote connectivity company also launched a native Dutch-language web site for LogMeIn users […]
Thai Airways Transforms IT Organization with BMC Software
Reduces service variability, improves customer service with BMC Remedy IT Service Management Suite Bangkok (June 29, 2008) – BMC Software (NYSE: BMC) announced that Thai Airways International Public Company Limited, Thailand’s national air carrier, has selected BMC’s Software’s leading IT Service Management solutions to transform its IT organization. By aligning IT with business priorities, THAI […]
The American Society for Training & Development Selects Parature Customer Service(TM) Software
Dynamic Software Suite Enables Effective Streamlined Support â?? AMS Integration Vienna, VA (June 23, 2008) – Parature, a global leader in on-demand customer service software, announced today that the American Society for Training & Development (ASTD) has selected Parature Customer Service(TM) software to manage the service and support requests for members, as well as their […]